![]() You must restart the computer after you apply this hotfix. ![]() To apply this hotfix, you do not have to make any changes to the registry. To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1).įor more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:ĩ76932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 If you do not see your language, it is because a hotfix is not available for that language. The "Hotfix download available" form displays the languages for which the hotfix is available. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. ![]() However, this hotfix is intended to correct only the problem that is described in this article. ![]() This issue is caused by a dead lock situation that occurs in the Win32k.sys file.Ī supported hotfix is available from Microsoft. Note You can temporarily resolve this issue by restarting the computer. When you use a remote desktop connection to connect to a Windows Server 2008 R2-based computer, the Remote Desktop session may freeze, and you cannot log off from the session. Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 for Itanium-Based Systems Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 Web Edition More. ![]()
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